Leadership and performance training for hospitality

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What we do

How we do it

Hospitality Leadership

What we do

We want to support our clients to make a difference not only to the individuals who run the business but also to the guest experience. Our hospitality clients have seen that leadership development is paramount in the hospitality sector for several reasons.

Firstly, effective leadership directly influences people’s performance. Well-trained leaders can inspire, motivate, and empower their teams, leading to higher employee engagement, productivity, and retention. This, in turn, translates to improved guest experiences, as satisfied and engaged employees are more likely to deliver exceptional service and create memorable interactions with guests.

Whether it is enhancing the collaboration and performance of your Heads of department, upskilling your GMs to enhance the performance of your hotels or increasing the rapport,  trust and communication to standardise best practices and ways of working across your portfolio, or you may be looking to set up the business for future growth and success with proactive training and succession planning, we have covered it all.

Hospitality Leadership Training
Hotel Hospitality
How we do it

Through engaging, dynamic workshops, gamified true-life case studies and first-hand leadership experience from our full-time team, our leadership training equips individuals from first-time emerging leaders to the senior leadership team with the skills and tools needed to enhance the guest experience. Leaders who understand the importance of customer service, empathy, and problem-solving can guide their teams to consistently exceed guest expectations, leading to higher satisfaction, loyalty, and positive word-of-mouth referrals.

Some of the challenges hospitality face include;

  • High employee turnover
  • Guest experience
  • Upskilling, training and development
  • Departmental silo working habits
  • Employee engagement
  • Reduced collaboration
  • Sharing of best practice
  • Recruitment and talent shortages
  • Value identification
  • Revenue creation
  • Burnout and stress management

We have seen our leadership training directly contributing to profitability and maximising value at every interaction by driving operational excellence and strategic decision-making. Trained leaders can effectively manage resources, streamline processes, and identify opportunities for revenue generation and cost savings.

By fostering a culture of innovation and continuous improvement, leadership training enables hospitality businesses to adapt to changing market dynamics and maintain a competitive edge, ultimately driving long-term profitability and success.

Hospitality front of house
Leadership Training in Hospitality
Hospitality Leadership

Hospitality leadership goes beyond simply managing a hotel or restaurant. It’s about fostering a welcoming environment where both guests and staff feel valued. Effective hospitality leaders are skilled communicators who can motivate and inspire their teams to deliver exceptional service. They build strong relationships with staff, empowering them to take ownership and make decisions. This collaborative approach leads to a more engaged workforce, which is essential for creating a positive and memorable experience for guests.

Strong leadership is especially important in the hospitality industry, where guest satisfaction is paramount. A good leader can ensure smooth operations, navigate challenges, and adapt to changing guest expectations. By creating a positive work environment with a focus on guest service, hospitality leaders contribute directly to the success and reputation of the business.

Who we’ve trained

Over the years, we’ve had the pleasure of collaborating with a diverse range of inspiring individuals in the hospitality industry. From visionary general managers leading renowned hotel chains to passionate restaurateurs building their dream businesses, we’ve partnered with leaders at all levels who share a dedication to exceptional service and creating unforgettable guest experiences.

Claridges Hospitality Leadership Training
Hospitality Family Hotels
Kingsfolk & Co Hospitality Training
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How they lead: Building a Winning Hospitality Team